• For online banking please following steps as below;

        * Pls use INSTANT TRANSFER.
        * Pls fill in ORDER ID in the reference.
        * Pls send us your transaction document, screenshot photo to our WhatsApp OR IG INBOX once the payment has been done

⚠️For the customer who choose bank transfer if DID NOT make payment within 15minute system will automatically cancel it this is to be fair to customer who pay in the first place⚠️

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we may contact you via email.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Our shipping rate and the estimated time of arrival are as follows:

W. Malaysia: Flat rate shipping of RM8. Free shipping for orders above RM200.

E. Malaysia: Flat rate shipping of 1-2pcs RM17 and above 3pcs shipping charges will be RM29. For orders above RM300 are entitled free shipping.

 

Do you have pick-up services?

Unfortunately no, we do not have a pick-up service at the moment.

How do I change my delivery information?

All the order can't amend once the parcel has been shipped.

 

LOVENPLAIN BOUTIQUE shall not be liable for any delivery failure, misdelivery, delay, loss of parcel, or any related damages resulting from incorrect or incomplete shipping details provided by the customer.

Any costs incurred for reshipment shall be borne by the customer.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we may contact you via email.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Our shipping rate and the estimated time of arrival are as follows:

 

Singapore orders:

1-2pcs RM35 after that ➕ one pcs each RM5
For orders above RM400 are entitled free shipping

Hong Kong & Macao orders:

1-2pcs RM95 after that ➕ one pcs each RM15

 Taiwan orders:

1-2pcs RM95 after that ➕ one pcs each RM15

**If your country is not listed on the checkout page, kindly WhatsApp us for more information we will assist you shortly

How do I change my delivery information?

All the order can't amend once the parcel has been shipped and we shall not be liable for any delivery failure, misdelivery, delay, loss of parcel, or any related damages resulting from incorrect or incomplete shipping details provided by the customer.

For oversea shipping any customs duties, taxes, or additional charges incurred for international orders shall be borne by the customer.

LOVENPLAIN BOUTIQUE DID NOT be held responsible for any delays caused by customs clearance procedures.

Any costs incurred for reshipment shall be borne by the customer.

4 Simple Steps To Exchange Or Return Your Order

Step 1: Whatsapp us at 017-7146966

Step 2: MUST remark your Facebook Name / Instagram ID Name / WhatsApp Number which you used to contact us to request return items on the paper provided inside your parcel.

Step 3: Post out your return to us (address will be given)

Step 4: After we received the parcel we will post out your exchange OR provide store credit voucher.

• For more returns & exchange policy details please refer FAQs

Since 2022 SSM registered @ Malaysia

202203128488 (003401126-T)